Refund & Cancellation Policy

Appointment Cancellations

• We kindly request at least 24 hours' notice if you need to cancel or reschedule an appointment
• Cancellations made with proper notice can be rescheduled at no extra cost
• Repeated no-shows without notice may affect future booking priority

Package & Session Refunds

Packages and multi-session treatments are non-refundable once the first session has been completed, as the service has already begun. If you haven't started your package, you may request a refund within 7 days of purchase by contacting us directly.

Free Consultations

Free consultations carry no charge and no refund is applicable, as no payment is made in advance.

Treatment Dissatisfaction

If you're not satisfied with a treatment outcome, please reach out to us within 48 hours so our specialists can assess your concern and offer an appropriate solution, such as a follow-up session or adjustment where medically suitable.

Non-Refundable Situations

• Change of mind after a session has already been performed
• Missed appointments without 24-hour notice
• Results that vary naturally based on individual skin or body response

How To Request A Refund

To request a refund or raise a concern, message us on WhatsApp with your name, treatment date, and reason for the request. Our team will review and respond within 2–3 business days.